Satisfaction Guaranteed

At New Levels Apparel, we're dedicated to merging faith with fashion in a way that enriches your life. We understand the importance of your satisfaction with our products, which is why we offer a comprehensive, no-questions-asked refund policy.

30-Day Full Refund Policy

If, for any reason, you are not completely satisfied with your purchase within 30 days of receiving your items, we invite you to return them for a full refund—this includes the cost of the product and any shipping charges incurred. Our goal is to make your experience with New Levels Apparel entirely risk-free, ensuring that your faith in us is met with fashion that truly resonates with your spirit.

How to Initiate a Refund

1. Contact Us: To begin the return process, simply contact our customer support team. Please provide your order number and mention that you'd like to return your purchase. Remember, you're not required to state a reason for your return, though we're always grateful for any feedback you choose to share.

2. Return the Item(s): After contacting us, you'll receive detailed instructions on how to return your item(s). To be eligible for a refund, items should be returned in their original condition—unworn, unused, with all tags attached, and within their original packaging.

3. Refund Processing: Upon receiving and inspecting your returned item(s), we'll process your refund. The full amount, including any shipping fees you've paid, will be credited back to your original method of payment within a specified number of days, depending on your bank's policies.

Shipping Costs Refunded

In alignment with our commitment to a hassle-free return process, New Levels Apparel will also cover the return shipping costs. Instructions on how to manage return shipping will be provided when you contact us to initiate the return.

Our Promise to You

Your satisfaction is our utmost priority. We are committed to ensuring that your experience with New Levels Apparel reflects our values of faith, fashion, and integrity. Should you have any questions or need further assistance, our customer service team is here to help.